| What does “Greeno” mean? |
| We don’t know. It’s a random name we came up with while sitting in our living room for hours trying to decide. We apologize to anyone who shares the same surname, that wasn’t our intent. |
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 Products |
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| What is Bagasse? |
| Bagasse is a pulp derived from sugar cane stalk after juice extraction. After applying pressure and high heat to the pulp, it is then sterilized, sanitized and molded into our products you see today. In the past, Bagasse was not seen as a usable product. It was incinerated and caused pollution to the air. Today, Bagasse is a valuable byproduct of sugarcane and is used for many applications, one of which is disposable biodegradable tableware. |
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| What is PLA? |
| PLA or Polylactic Acid is a versatile plant based polymer produced by NatureWorks LLC. It is made from the starch in corn kernels. Then dextrose is extracted from the starch and huge fermenters convert the dextrose into lactic acid, a simple organic chemical that is a byproduct of fermentation. Finally, this compound is converted to lactide, and lactide molecules are linked into long chains or polymers: polylactic acid, PLA. Standard paper cups and containers are coated with petrochemical based plastic (polyethylene) to make it liquid resistant. Greeno Products cups and containers are coated with PLA polymers giving the composition required for compostability. |
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| How long does it take for these products to biodegrade? |
| Our products take between 90 – 120 days to decompose. This will primarily depend on the composting conditions. Biodegradable tableware is best disposed of in a commercial composting facility. |
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| What is composting and how does it compare to recycling? |
Composting is nature's process of recycling decomposed organic materials into a rich soil known as compost. Recycling is taking a product that has been discarded and re-processing the used materials to create new products. Due to the inorganic nature of recyclable materials, such as plastics, it cannot be turned into compost.
For more information about finding a composting facility in your area, visit www.findacomposter.com
For more information about the impact these products have on our environment, please visit our Sustainability page. |
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| Ordering |
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| How can I place an order? |
| Couple ways. 1. Online - Once you create an account with us, you can easily add items to your cart and submit your order online. We accept all major credit cards (Discover, Visa, Master Card and American Express). 2. Phone – Just call us at 1-800-313-6568 x112, Monday through Friday between 9am and 6pm PST. We will gladly take your order over the phone. |
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| I have a seller’s permit and shouldn’t pay tax, what do I do? |
| We recommend you call us first at 1-800-313-6568 so we can set you up as a merchant. Online orders will charge you tax unless you reside outside of California. Just to be safe, go ahead and give us a call. |
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| What if a product is listed as “Out of Stock?” |
| You can email us at info@greenoproducts.com and inquire when the product will become available again. You can also call us at 1-800-313-6568 to inquire about out of stock products. |
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| Shipping |
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| When will my order ship out? |
All orders are shipped within 1-2 business days (excluding weekends and holidays). The estimated shipping date will be determined by the Fed-Ex tracking number provided to you via email once the order has been submitted and processed. For some shipments with larger case volumes, a third party shipping company will deliver your order.
For more information about shipping, please visit our Shipping & Returns page in our Online Store.
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| Pricing |
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| Are your prices negotiable? |
| We are open to price negotiations based on the order volume. This would typically suite distributors who place orders in bulk. Please inquire about bulk ordering at info@greenoproducts.com or visit our Distributors page |
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| Will you match a competitor’s price? |
| If you provide us pricing from a competitor that is lower than ours, please email info@greenoproducts.com and we will do our best to accommodate you. This will depend on the material composition, full pricing (including shipping & handling, and taxes) to make a complete determination. |
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| Distributors |
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| How can I carry Greeno Products if I am a distributor? |
You can contact info@greenoproducts.com if you are a qualified distributor. The products must be resold and cannot be used for personal use. Please include Company name, First and Last name, and telephone number.
You can also visit our Distributors page for more information. |
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| Custom Printing |
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| Can you create custom prints on your products? |
| Yes, we offer custom prints on our PLA paper cups and PLA soup cups.
Requirements:
• Minimum order of 50,000 units
• Lead time of approximately 8-12 weeks
• 50% pre-payment required to guarantee the order |
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| What is the price for custom printing? |
If you meet the minimum order of 50,000 units, we do not charge for custom prints. If more than 4 colors are used, additional fees may apply.
Please download our Custom Print Info Sheet for more information. |